Privacy Policy

1. Information We Collect

We collect information you provide directly, such as when you create an account, book a consultation, or contact us. This includes your name, email address, phone number, payment information, and professional credentials (for experts).

We also collect information automatically when you use our platform, including your IP address, browser type, device information, pages visited, and interaction data.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our platform
• Process transactions and send related information
• Connect seekers with qualified cybersecurity experts
• Verify expert credentials and professional qualifications
• Send you technical notices, updates, and support messages
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Other users: Your profile information is visible to other users as necessary to facilitate consultations
• Service providers: Third-party vendors who assist us in operating our platform (payment processing, video conferencing, cloud hosting)
• Legal requirements: When required by law, regulation, or legal process

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure video sessions, and regular security assessments. All consultation sessions are conducted over encrypted connections.

5. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. For more details, please review our Cookie Policy.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at privacy@cyberly.com.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date. Your continued use of the platform after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@cyberly.com or visit our Contact page.